Name : Mrs. Pragati Kelkar
Designation : Lecturer
Education : B.Sc ( Hotel & Hospitality Administration), Master (Tourism Management)
Area of specialization : Room Division
Number of books published/edited : In Process
Pragati started her career with Grand Heritage Hotel Jehanuma Palace, Bhopal and worked for almost 3 years as a Front Office Assistant. She has worked for 6 years in Institute of Hotel Management and Catering Technology and Applied Nutrition, Bhopal as Teaching Associate. She was also invited as a visiting faculty to take "Honar Se Rozgar" classes for M.P. Tourism, Bhopal and Hotel Palash for Food Production and Room Division Classes for almost 1 year. Pragati has also worked as a Hospitality Manager in Bansal Hospital, Best Multispecialty Hospital in Bhopal for 9 months and also worked as a guest lecturer in People's College Bhopal.
With 10 years of experience in Hotel Industry and Academics Pragati is proficient in front office operation check in, check out, handling guest complaints, guest satisfaction; good cooperation between the front office and other departments related especially food and beverage, kitchen, engineering, recreation and housekeeping, reservation. She is also quite experienced in setting up the reservation office in the right procedures; handling any bookings and requests through the telephone communication; dealing with sales department to issue promotions or push the markets; controlling the hotel occupancy and handling an over booking situation to avoid any compensations; fulfilling clients requests according to the hotel availability. Pragati has previously conducted lectures for Hospitality management (Front Office, Housekeeping & Food Production) and Computer reservation system – Fidelio and IDS.